Shipping policy

Last updated: 25 September 2026

This policy explains where we ship, what shipping costs, and what to expect once your order leaves us. Orders are fulfilled from Dubai, United Arab Emirates by Nutravey FZCO.

Where we ship

We currently deliver within the United Arab Emirates only. We can't accept orders for delivery outside the UAE yet. We'll update this policy when we start shipping to more countries.

Shipping costs

Any delivery charge is shown at checkout, in UAE dirhams, before you pay. Subscription orders are charged on the same basis unless your checkout shows otherwise.

Processing and delivery times

We usually prepare orders for dispatch within 1–3 business days of payment (Monday to Friday, excluding public holidays in the United Arab Emirates). Orders placed during launches, sales or holidays may take longer.

Orders are delivered by our UAE fulfilment and delivery partner, usually within 1–3 business days of dispatch.

These are estimates, not guarantees. Carrier delays, weather and local conditions can add time.

Tracking

When your order ships, we'll email you a dispatch confirmation with tracking information where it's available. Tracking can take up to 48 hours to show movement. If you have an account, you can also check your order status there.

Checking your address

Please check your shipping address carefully at checkout. If you spot a mistake, email us straight away and we'll update it if your order hasn't been dispatched. We can't redirect parcels that are already on their way, and we aren't responsible for orders delivered to an incorrect address that you provided.

Refused, undeliverable or unclaimed parcels

If a parcel comes back to us because it was refused, couldn't be delivered or wasn't collected, we'll contact you. We can send it again once you've paid the shipping cost again. Original and return shipping costs aren't refundable.

Lost, damaged or incorrect orders

If your parcel arrives damaged or contains the wrong items, email support@nutravey.com within 7 days of delivery with your order number and photos. If your parcel hasn't arrived within 14 days after the latest estimated delivery date, email us with your order number. We'll investigate with the carrier and put things right in line with your rights under applicable law.

Contact

Questions about shipping? Email support@nutravey.com.