Cancellation policy

Last updated: 25 September 2026

In short: a Ritual Subscription delivers your chosen Nutravey products every month at 20% off our one-time price. It renews automatically, and your payment method is charged for each monthly order until you cancel. There's no minimum commitment, and you can cancel at any time before your next billing date.

1. How your subscription works

  • What you get: the products you subscribed to, delivered every month.
  • Price: 20% off the one-time price of each subscribed product, plus shipping and any applicable taxes, as shown at checkout.
  • Billing: we charge your payment method when you place your first order, and then every month on your renewal date until you cancel.
  • Delivery: each renewal order is prepared and shipped after it's paid, as described in our Shipping Policy.
  • Commitment: none. You can cancel whenever you like.

2. Managing your subscription

Sign in to your account at shop.nutravey.com to see your upcoming orders and manage your subscription. Depending on the options available for your plan, you can skip an order, pause your subscription, update your shipping address or payment method, or cancel. You can also email support@nutravey.com and we'll make the change for you.

Make any changes before your next billing date for them to apply to that order.

3. Cancelling

You can cancel at any time from your account or by emailing support@nutravey.com. If you cancel before your next billing date, you won't be charged again. Cancelling stops future orders; it doesn't cancel an order that has already been charged and processed. We'll confirm your cancellation by email.

4. Price and plan changes

If we change the price of your subscription or make another material change to your plan, we'll email you in advance, at least 7 days before the change applies to your next billing date. If you don't want to continue, you can cancel before then. Unless we say otherwise, the subscription discount can't be combined with other promotions.

5. Payment problems

If a renewal payment fails, we'll let you know and may try to take the payment again. If we still can't collect it, we may pause or cancel your subscription. Please keep your payment details up to date in your account.

6. Availability

If a subscribed product is temporarily unavailable, we may delay that order or contact you with options. We'll never swap in a different product or charge you more without your agreement. If we discontinue a product, we'll tell you and remove it from your subscription.

7. Refunds

Refunds for subscription orders are handled in line with your rights under applicable law and any Refund Policy published on the Services.

8. When we may end a subscription

We may cancel a subscription if we stop offering it, can't deliver to your address, or the subscription is used in breach of our Terms of Service. We'll tell you if we do.

9. Contact

Nutravey FZCO
Dubai Silicon Oasis, Premises No. 29451
Dubai, United Arab Emirates
support@nutravey.com