Refund policy

Last updated: 30 October 2026

This policy explains what to do if something is wrong with your order, how to cancel an order, and how refunds work. It applies to orders placed on nutravey.com. This policy does not limit your statutory rights under applicable UAE law.

If something is wrong with your order

If your order arrives damaged or leaking, is defective, isn't as described, is past its expiry date when it arrives, contains the wrong product or is missing something, tell us and we'll put it right with a refund or a replacement, in line with your rights under applicable law.

Opening a box doesn't stop you from making a claim for a genuine defect or quality problem. Opening and trying a product that has nothing wrong with it doesn't qualify for a refund on its own.

Please tell us within 7 days of delivery where possible. If you tell us later, we'll still consider a valid claim.

If your order hasn't arrived

If your order hasn't arrived by its expected delivery date, let us know straight away. We'll look into it with our delivery partner and put it right.

Change of mind

We don't offer discretionary refunds or returns if you change your mind, beyond any rights you have under applicable UAE law. This doesn't affect your rights if something is wrong with your order.

How to contact us

Email support@nutravey.com with your order number, a short description of the problem and, where available, photos and the batch number printed on the box. Please keep the product and its packaging until we've told you what to do with it. If you think a product may be unsafe, stop using it and tell us. If we need the product back, we'll arrange it, and we cover the costs when the problem is our responsibility.

Cancelling an order

To cancel an order, email us as soon as possible. If we can stop it with our delivery partner, we'll cancel it and refund you in full. If it can't be stopped, it will be delivered and the rest of this policy applies. This doesn't remove any cancellation or refund rights you have under applicable law.

You can cancel future renewals of a Ritual Subscription at any time, as explained in our Cancellations policy.

Refunds

We refund to your original payment method, for the amount you actually paid for the affected item after any discounts. We start an approved refund within 5 business days. Your bank or card provider then takes its own time to show the money in your account. We don't deduct fees when the problem is our responsibility, and if an order never arrives or is entirely wrong, we also refund any delivery charge you paid.

Contact

Nutravey FZCO
Dubai Silicon Oasis, Premises No. 29451
Dubai, United Arab Emirates
support@nutravey.com